Orders are carefully processed and typically delivered within 2–5 business days. Please note that weekends and official holidays are not included in the delivery timeframe.

Once your order is shipped, you will receive a tracking link via email to monitor its journey.

For any questions or concerns, our customer care team is always ready to assist you.

Thank you for choosing Orris

At O R R I S , we believe in crafting fragrances that resonate deeply and personally. As each creation is a unique sensorial journey, we do not accept exchanges or returns once a purchase is completed.

your satisfaction remains a priority. In the unlikely event that you receive a defective product; we will gladly replace it at no additional delivery cost. Defects qualifying for replacement include:

·       A broken or malfunctioning atomizer

·       Receipt of a different fragrance than ordered

·       Evident impurities or irregularities in the liquid

·       A broken or damaged bottle

If you believe your item is defective, please reach out to our Instagram Page team within 5 days of receiving your order, including clear photos and a brief description of the issue. We will ensure your concern is addressed promptly and thoughtfully.

Thank you for choosing O R R I S — where fragrance is an experience, not just a scent.