At O R R I S , we believe in crafting fragrances that resonate deeply and personally. As each creation is a unique sensorial journey, we do not accept exchanges or returns once a purchase is completed.

your satisfaction remains a priority. In the unlikely event that you receive a defective product; we will gladly replace it at no additional delivery cost. Defects qualifying for replacement include:

·       A broken or malfunctioning atomizer

·       Receipt of a different fragrance than ordered

·       Evident impurities or irregularities in the liquid

·       A broken or damaged bottle

If you believe your item is defective, please reach out to our Instagram Page team within 5 days of receiving your order, including clear photos and a brief description of the issue. We will ensure your concern is addressed promptly and thoughtfully.

Thank you for choosing O R R I S — where fragrance is an experience, not just a scent.